Return & refund policy

Last updated: October 5, 2026

Request a return within 30 days of delivery. We keep the process clear, with no restocking fee.

1. What can be returned?

For a change-of-mind return, items must be unworn, unwashed, unaltered and in their original condition, with tags attached and all included accessories. Please keep the original packaging where practical. An order number or other proof of purchase is required.

For hygiene reasons, underwear or intimate garments cannot be returned for a change of mind if worn or if a hygiene seal has been removed. This does not limit remedies for faulty, damaged, incorrect or misdescribed goods.

2. How to start a return

1. Email behavegauge65@gmail.com within 30 calendar days after delivery with your order number, the item and reason for return.
2. We will provide return instructions. Photos help us resolve damage or an incorrect item, but please contact us even if you cannot provide them.
3. Send the item within 14 calendar days after receiving the instructions. Keep your postage receipt and tracking number.

Contact us before mailing your parcel so it can be identified when it arrives. Delays in our response will not shorten your return window.

3. Return address

4. Who pays return shipping?

• Change of mind, fit or color preference: the customer pays return shipping. Original delivery charges are not refunded.
• Faulty, damaged, incorrect or misdescribed item: we cover reasonable return shipping and refund applicable original shipping charges when a return is required. Contact us for a prepaid label or reimbursement instructions before paying for postage.
• No restocking fee is charged on eligible returns.

5. Refund timing

We review returned items within 5 business days after receipt and email you the outcome. Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank or payment provider may need another 5–10 business days to post the credit. If a return is not accepted, we will explain why and discuss the next step with you.

6. Exchanges, damaged parcels and cancellations

For a different size or color, request a return and place a new order when ordering is available. If an item arrives damaged or incorrect, contact us as soon as reasonably possible with your order details.

To cancel an order, email us before it ships. We will confirm whether dispatch can be stopped. If it has already shipped, the return process applies. For an unshipped order we cancel or cannot fulfill, we refund the amount paid promptly.

Your rights

This policy does not reduce rights or remedies you may have under applicable consumer law. Contact behavegauge65@gmail.com with any questions.